Frequently Asked Questions

Can I request custom jewelry?

Yes. Use our custom design inquiry to share the idea, materials, budget, and timing you have in mind. We will contact you to discuss feasibility and next steps.

Can I request a consultation?

You can submit a request through our consultation form. Meetings are subject to availability and confirmed separately by our team.

How do I find my size?

Visit our size guide. For rings, having your size measured by a local jeweler is the most reliable option.

What are your shipping and return policies?

Please review shipping information and returns guidance. Contact us before checkout to confirm product-specific terms.

What materials are used?

Details vary by product and must be confirmed on each listing. For a specific piece, please ask us about metal type, purity, gemstones, dimensions, and any relevant grading documents.

How do I contact MARTIOR?

Visit our contact page for inquiries about products, custom projects, and orders.