Returns & Exchanges

Before you purchase

Return or exchange eligibility may differ by product, condition, customization, and the applicable written store policy. Do not assume an item can be returned or exchanged, especially if it is personalized or made to order. Contact MARTIOR for the terms that apply to the particular piece before purchasing.

Need help with an order?

If you believe there is a problem with your order, contact us promptly with your order number and a description of the issue. Keep the item, packaging, and any relevant photos available while our team reviews your request.

Written policy

The checkout and published Shopify refund policy, when available, govern eligible orders. Ask our team to confirm the return terms before placing your order.